IT Service Desk

We are here for...

General Computing Support:

The IT Service Desk provides FCM computer and technology users a single point of contact for any IT-related need. Call us to report a problem, request help, or to purchase software or new computers. We do IT all!

We are here for...

General Computing Support:

  • PC and Mac laptops/desktops and peripherals
  • PDAs/Smartphones
  • Hardware troubleshooting and replacement
  • Software installation, upgrades and configuration
  • Virus and spyware detection and removal
  • Data recovery
  • Login/password assistance
  • E-mail, voicemail, video and telephone conferencing
  • Equipment checkout
  • Listserv administration (new lists, subscriber changes)

Network and Server Assistance:

  • FCM network and FCM-Wireless configuration and troubleshooting
  • FCM Virtual Private Network (VPN) setup and troubleshooting
  • File server (new folders, security, access)
  • Database server (access to and security of project databases)
  • Shared network printers

IT Purchases and Disposal

  • New computers, peripherals, software, telephones, projectors -- any technology equipment you need to buy

Advice

  • General computing questions, best practices for staying safe online, using email
  • Purchase recommendations and budget estimates for grants
  • Help finding a computer for home to interface with the office, getting software for home-use