We are here for...
General Computing Support:
The IT Service Desk provides FCM computer and technology users a single point of contact for any IT-related need. Call us to report a problem, request help, or to purchase software or new computers. We do IT all!
We are here for...
General Computing Support:
- PC and Mac laptops/desktops and peripherals
- PDAs/Smartphones
- Hardware troubleshooting and replacement
- Software installation, upgrades and configuration
- Virus and spyware detection and removal
- Data recovery
- Login/password assistance
- E-mail, voicemail, video and telephone conferencing
- Equipment checkout
- Listserv administration (new lists, subscriber changes)
Network and Server Assistance:
- FCM network and FCM-Wireless configuration and troubleshooting
- FCM Virtual Private Network (VPN) setup and troubleshooting
- File server (new folders, security, access)
- Database server (access to and security of project databases)
- Shared network printers
IT Purchases and Disposal
- New computers, peripherals, software, telephones, projectors -- any technology equipment you need to buy
Advice
- General computing questions, best practices for staying safe online, using email
- Purchase recommendations and budget estimates for grants
- Help finding a computer for home to interface with the office, getting software for home-use